Refund and Cancellation Policy

1. Consultations and Enquiries

• Initial consultations booked through our website (e.g., free discovery calls) are provided at no charge and are not subject to this policy.
• No payment is required to book a consultation, so no refund applies at this stage.

2. Service Engagement and Cancellation

• Once a service plan (e.g., Starter, Growth, Enterprise, or a custom engagement) is confirmed and paid for, it is considered an active engagement.
• Clients may request cancellation of an ongoing engagement by providing written notice to workwithoffshore@gmail.com
• Cancellation requests will take effect based on the notice period specified in your service agreement, or, in the absence of a specific term, 30 days from the date the written request is received.
• Fees already paid for work performed up to the effective cancellation date are non-refundable.

3. Refund Eligibility

Refunds may be considered under the following circumstances:

• Service not yet started: If cancellation is requested before any onboarding or work has begun, the fee paid (minus any payment gateway or processing charges) may be refunded.
• Duplicate payment: If you were charged more than once for the same service due to a technical or billing error, the duplicate amount will be refunded in full.
• Non-delivery of service: If we are unable to begin or continue delivering the agreed Services due to reasons attributable to us, a pro-rated refund for undelivered work may be issued.

Refunds are not available in the following cases:

• Work has already commenced (bookkeeping entries made, payroll processed, tax filings prepared, reports delivered, etc.)
• Delay or non-cooperation from the Client in providing necessary documents or information
• Change of mind after Services have been substantially delivered
• Dissatisfaction based on outcomes outside our control (e.g., third-party filing rejections due to inaccurate Client-provided data)
• Monthly or periodic service fees for months already rendered

4. Refund Process

• To request a refund, email workwithoffshore@gmail.com with your invoice/payment reference, engagement details, and reason for the request.
• We will review and respond to refund requests within 7 business days.
• Approved refunds will be processed to the original mode of payment within 10–15 business days, subject to your bank’s or payment provider’s processing timelines.
• We reserve the right to deduct any payment gateway fees, bank charges, or costs already incurred on your behalf before issuing a refund.

5. Plan Changes and Upgrades/Downgrades

• Clients may request to upgrade or downgrade their service plan at any time by contacting our team.
• Upgrades will be billed on a pro-rated basis for the remainder of the billing cycle.
• Downgrades will take effect in the next billing cycle; no partial refund is issued for the unused portion of the current cycle on a higher-tier plan.

6. Service Suspension by Us

If we suspend or terminate Services due to non-payment, breach of our Terms & Conditions, or the Client’s provision of false information, no refund will be issued for fees already paid.

7. Disputes

If you believe a charge was made in error or a refund was wrongly denied, please contact us at workwithoffshore@gmail.com with supporting details. We aim to resolve all billing disputes fairly and promptly. Unresolved disputes will be handled in accordance with the governing law and jurisdiction clause in our Terms & Conditions.

8. Changes to This Policy

We may update this Refund & Cancellation Policy periodically to reflect changes in our business practices or legal requirements. The revised policy will be posted on this page with an updated “Last Updated” date.

9. Contact Us

For refund or cancellation requests, please contact:

Offshore Accounting D-826, Shilaj Circle, Sardar Patel Ring Rd, Thaltej, Ahmedabad, Gujarat 380054, India. Email: workwithoffshore@gmail.com Phone: +91 99999-27022

In partnership with Kryzotech Private Limited